We value your business and your satisfaction is important to us. If the need for a product return does arise, please refer to the following return policy rules and guidelines.
Solar Data Systems, Inc (SDSI) Return and Replacement Policy
You have 30 calendar days from the date you received it to return an unopened item for a partial refund on your purchase price. Returns are subject to a 25% restocking fee. Shipping, Handling, Taxes, Duties, Tariffs, Quarantine, Warehousing fees and charges will not be refunded.
Only items purchased directly from SDSI can be returned. Products purchased through other retailers, such as distributors, will not be accepted and must be returned through the original purchaser. SDSI reserves the right to require proof of purchase prior to accepting any returns.
SDSI will not accept any returns without a valid RMA number. Only specific items listed on the RMA will be accepted.
Return shipment arrangements and charges are the responsibility of the customer.
Returned product must be in new condition with all packaging and accessories enclosed in the exact condition in which they were received.
All returns are inspected by our Support team upon receipt before a credit is issued; if the item is determined to have been installed or used in any way, no credit will be given and the product will be returned to the sender at the customer’s expense.
Customers returning products must notify us prior to shipping the return product to avoid that the shipment is refused.
Product Returns and/or Replacements Covered Under Warranty
Warranty terms differ between product models. For details, please see the specific warranty for your product.
If your product exhibits signs of a malfunction, you must contact our Support team to verify.
Support must have the opportunity to fully troubleshoot the product.
If Support cannot correct the problem, a Return Merchandise Authorization (RMA) number will be issued. SDSI will not accept any returns without a valid RMA number. Only specific items listed on the RMA will be accepted.
All other items will be returned to the sender at the customer’s expense.
All returns are inspected by our Support team upon receipt before a credit is issued.
If SDSI support concludes that the product was not defective, SDSI reserves the right to send the shipment back at the customer’s expense and/or invoice for the exchanged device. The customer is responsible for all shipping charges for products that are not malfunctioning.
Instructions for returns will be on the RMA documents.
Replacement products may be new, existing stock, or refurbished at our sole discretion.
If the malfunctioning product is not returned to us within 30 days of the replacement device shipment, the customer will be charged the full cost of the replacement product plus shipping. The plant monitoring subscription will be suspended until the invoice is paid in full or the original device is returned.
Additional Policy Returns and/or Replacements Outside of the USA
Any replacement unit will only be shipped to a USA-based freight forwarder within the contiguous USA, regardless of original ship to location or domestic address.
No refunds will be given for items that are seized at your local customs office or not delivered, unless returned to SDSI.
We are not responsible for damaged units sent by a USA-based freight forwarder shipped internationally.
For product replacements (RMAs), if SDSI Support concludes that the product was in fact defective, a credit will be issued for reasonable incoming shipping costs. If SDSI support concludes that the product was not defective, the customer is responsible for all Shipping, Handling, Taxes, Duties, Tariffs, Quarantine, Warehousing fees and charges for products that are not malfunctioning.
Solar Data Systems, Inc. reserves the right to refuse any or all returns. Subject to change without notice.